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Reach the right team.

Choose the team you need, or call us. We reply within one working day, and urgent security issues are handled by phone straight away.

Every way to reach us

Pick the method that suits you. Every request gets a reference so nothing is lost.

Four simple steps from your first message to a solved issue.

1Choose a teamTechnical, finance, marketing, developers or management

2Tell us what happenedYour name, company, device and a screenshot if you can

3Get a referenceYour request is logged so you can follow up easily

4We fix and follow upWe confirm the fix with you before closing

What should I include in a technical request?

Your name, company, the device or system affected, what you were doing when it happened, any error message, and a screenshot if possible.

How fast will you reply?

We reply to every request within one working day (Sunday to Thursday). Clients with a managed service agreement get the response times in their SLA.

Something looks like a cyber attack. What do I do?

Disconnect the device from the network, do not switch it off, and call +974 4047 8043 straight away. Do not wait for an email reply.

Where do I send invoices or payment questions?

Choose Finance & Billing. Include your invoice or quotation number so we can help quickly.

Can I request a meeting with management?

Yes. Choose Management and tell us the topic and two or three times that suit you.